Customer Support: +94 11 4848 398  

Return & Refund Policy

Thanks for shopping at Tori House
If you are not entirely satisfied with your purchase, we’re here to help.

Returns  

You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3% of the total will be deducted if a return is needed due to the charges of the credit card company and webx pay.

Shipping

The customer will be responsible for paying for the shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us on 011 4848398